How's this for customer service...
I buy a secondhand book online from abebooks.com its Java In A Nutshell Deluxe Edition which is supposed to come with a CD. It didn't, and the book's been out of print for quite a while now.
One short E-mail to O'Reilly (the publisher), and a few days later I have a brand-new CD on my desk. Two thumbs up, O'Reilly!
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